Support Center

A guide to usage assistance and more

After I submit a ticket, how long before Support replies to me?

After you submit the ticket successfully, our customer support team will review your case and contact you within 24 hours (Mon-Fri) and within 48 hours on weekends (Sat-Sun) with the solution, or to request more information if we need it. If you do not receive the message, it is possible that your email security settings or spam filters are preventing AutoDWG messages from reaching your Inbox. It is recommended that you check your junk/bulk/unknown/spam/trash folders to see if it was diverted to those. If it has, we would request that you set up our e-mail address to your white list as that will allow you to get our replies in a timely fashion.